Refund Policy

Thanks for shopping at mervyn.
If you are not entirely satisfied with your purchase, we're here to help.

Contact Us
Before any return begin, please contact us at mervynwen99@gmail.com. We will work you through the return process.

Returns
You have [7] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Lost and Stolen Packages

We are not responsible for Lost or stolen packages once a tracking number has been issued. However, If your order is lost, please email your order number and name to our email or Instagram. We will do our best to assist you finding the soulution